Policies

 1. All of our work is handcrafted in our studio. On top of shipping time, production can take up to one week. If you need a piece by a certain date, please contact us, and we will do our utmost best to try and accommodate you.


2. If you are purchasing a ring, please make sure you know your ring size before you place your order. You can visit a local jeweller/jewellery store to have your fingers sized. Remember, to specify to the Jeweller if you are purchasing from me a narrow band or wide band. This makes a difference in sizing. For wider bands I usually add 1/2 size to your actual ring size. 

3. When something is being handcrafted it is important that you know that not everything will turn out the exact same as the image. We do our best, but sometimes textures and colours will be slightly different.

4. For all of our hand painted enamel items, please keep in mind that I cannot control the colours, or the way the enamel reacts. That is the beauty of the enamel. We do our best to try and show the true colours of the enamel in our photography, but all screens are different. If you would like another picture of a certain item, we are always happy to help.

 

Shipping 

All regular shipped orders are mailed through Canada Post. This is the cheapest option. Orders will be processed 1-3 days after payment, Monday to Friday (Orders placed on Saturday or Sunday will be shipped the following Monday). I will not process or ship any orders on national holidays. I combine shipping for multiple orders and ship worldwide. We are located in the Blue Mountains, so sometimes shipping can take a little longer to arrive. Regular post is the most economical, but does not include tracking or insurance and can be slow. If you would like to track your order, please purchase express shipping.

For all International Orders

Please note that items usually take 2-3 weeks to arrive at your door because they are coming from Canada. Please be patient, customs on both ends of the transaction are usually responsible for the delay. 

 

Refund Policy

I completely understand that shopping online is a little more difficult because you cannot see the piece in real life. Photographs are enlarged to show detail, but actual sizes are represented to the best of my ability through additional photos. If you are not completely satisfied with your purchase, I will be happy to issue an exchange, refund or store credit (minus shipping). For hygienic reasons, all earrings are FINAL SALE, sale/clearance items are also final sale.

There will be No refunds or exchanges on custom or personalized orders.

Please contact me BEFORE returning an item within 3 days of receipt for an authorization of your refund. If there is an error on my end, I will accept responsibility for return shipping. Otherwise, return shipping is the customer's responsibility - shipping with tracking is recommended (but not necessary) to ensure the item is successfully delivered and returned in the condition received.

All proofs of shipment (stamped by the post office) are kept for one year, please note that there will be NO refunds for uninsured items sent through Light Packet service - a copy of the proof of shipment can be e-mailed upon request. Insurance is available for items sent through Small Packet service, please contact me if you would like insurance.

If you are unhappy and not satisfied with the item that I have made for you, please do not hesitate to contact me. I am totally dedicated to all of my customers and want you to be 100% satisfied with your purchase.

 

Other Info (Including Wholesale)

FAQs and Helpful Information:


1. How do I care for my Jewellery?

One of the most commonly asked questions in the jewellery industry :) There are a few ways to care for your jewellery, and I will always provide a care card for you to follow. In no particular order:



-Polishing cloths are a good to remove tarnish from silver, copper, brass and gold. I find they work the best on anything with a flat surface. It brings back that wonderful shine. Polishing cloths can be purchased at your local craft stores, or online.

-Baking soda is a fantastic way to clean your silver, copper and brass jewellery and is EARTH FRIENDLY! Create a thick paste with water and gently scrub your piece of jewellery. After scrubbing your jewellery, make sure that you rinse the piece thoroughly with water and dry with kleenex. Do not use paper towel. Paper towel is an abrasive. After drying, if you would like that extra shine use a polishing cloth.

-For all of our brass studs and jewellery, you can use the following recipe to get rid of oxidization. Combine equal parts of both white vinegar and peroxide. Let the jewellery sit in the solution for up to 5 mins, no more than 8. The solution will start to turn blue. Place the container of solution and jewellery into the sink. Add a few tablespoons of baking soda, and watch the bubbles happen. Rinse everything well with water, and dry with kleenex. You can add some extra shine by scrubbing the piece with baking soda and a drop of water, and use a polishing cloth after.


-Silver dip is another way to clean your jewellery. There are many different types out there and all are made specifically for gold, silver, copper and brass. The best stuff that I have found so far for silver is called Tarn-x. You can purchase this from Canadian Tire, or even your local hardware store. It costs about $10.00, and is a black and white bottle. Make sure that you wear gloves when handling this stuff, and read the instructions before using. Only use chemical on my polished silver. DO NOT USE ON OXIDIZED JEWELLERY, OR BRASS WITH ENAMEL. After dipping your jewellery, make sure you rinse well with water and dry with kleenex. Again, you can use the polishing cloth to get some extra shine if you wish.



-When it comes to storing your jewellery, store your items in a plastic ziplock. This helps your pieces from tarnishing. We also have switched to eco-friendly bags when you purchase our pieces! Do not throw the bags away, as they create an air tight seal to protect your pieces.



-Do not wear your jewellery in water. Even the chemicals used to treat our tap water are harmful to pieces and can cause them to tarnish. If you have worn your pieces in water, be sure to use a cloth to wipe them down before storing in a zip seal bag.



-Last but not least, always put your jewellery on after you have applied hairspray, perfume and body lotion.


2. Will your brass pieces turn my skin green?

The reason why people will sometimes notice a green tinge on their skin after wearing jewellery, is because of the copper content that is found in metals. Brass does contain copper, and will sometimes react with the skin. There's nothing wrong with the jewellery, but it is simply your body's way of absorbing the minerals in the copper which are beneficial. Because everyone's skin is different, some people react more than others. People who have acidic skin can tarnish pieces within minutes, where other's who are more alkaline will never react. I do my best to protect the pieces with a spray that puts a protective layer between the piece and your body. This sealer will eventually wear away with time, and can be reapplied.


3. Do you offer wholesale/consignment terms?

Wholesale inquiries are welcome! Please contact me for further information at: breanne@wfdjewellery.com